At R.Tech Solutions, we are committed to providing high-quality IT, networking, and security solutions, including Dahua PTZ cameras, Cisco switches, Vivanco racks, and Sophos security products. If you are not completely satisfied with your purchase, we offer a structured return policy to ensure a smooth and transparent process. Products may be returned within 7 days of purchase, provided they are unused, in their original packaging, and in the same condition as received. A valid proof of purchase, such as an invoice or receipt, is required to process any return requests.

Certain items are non-returnable, including software licenses, digital products, used or opened surveillance equipment, and networking products that have been installed or configured. Additionally, services such as installation, consultation, and maintenance are non-refundable. If a product is found to be defective or incorrect upon delivery, customers must notify us within 2 days, and we will arrange for a replacement or issue a full refund, including return shipping costs.

To initiate a return, customers must contact our support team at 9801126269, providing purchase details and the reason for the return. If approved, the item must be securely packaged and shipped to our return address, with the customer covering return shipping costs unless the item is defective or incorrect. Upon receiving the returned item, our team will inspect it to ensure it meets return eligibility. Refunds or replacements will be processed within 5 business days, with refunds issued to the original payment method.

Orders may be canceled before shipment or service commencement; however, once an order has been shipped or a service has begun, cancellation may not be possible. We aim to make our return process as smooth as possible and are always available to assist with any inquiries. For further information or to request a return, please contact us via rtechoffice@gmail.com. Your satisfaction is our priority at R.Tech Solutions, and we appreciate your trust in our products and services